The U.S. Postal Service’s recent decision to move drop-off mailboxes on the other side of the driveway at the was made with good intentions. But some residents are saying the move has now created another problem: the parking situation is worse.
Before, people dropping off mail could pull in and exit through the left of the parking lot, said resident Arnis Silarais. Now, customers with business inside the post office and motorists dropping off parcels are in the same traffic queue.
“It’s some government official’s idea of efficiency, which is completely contrary to common sense,” Silarais said.
The postal service relocated the mailboxes in October to create better traffic circulation and for safety reasons, said James Wigdel, spokesman for the San Francisco Postal District, which includes the San Bruno office, the only one in the city.
“They moved the mailboxes for traffic flow and safety of employees,” Wigdel said.
The parking lot has about 20 spaces, and Wigdel said traffic generally flows well at the post office.
“When it comes to holiday time or tax time it does tend to back up a little bit,” he added.
Still, it didn’t take long for cars to get clogged in the driveway trying to pull into the post office on a recent afternoon.
The parking lot was full, and as one driver waited for a car to back out, a string of cars formed on Huntington Avenue.
Silarais said he has lived in San Bruno for 30 years and the location seems busier than ever and at all hours.
Other residents said they have noticed the same thing. One resident even said she refuses to go there now, and chooses to go to the Millbrae office instead.
Wigdel, however, said there is no indication that the post office has any problems with wait times.
He pointed to the fact that the post office received positive reviews from mystery shoppers, which the postal service uses to measure customer satisfaction.
“Oftentimes it’s the luck of the draw,” Wigdel said. “If you get in line and somebody has a lot of international parcels, then, of course, the line is going to back up.”