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'No Bathroom For You!'

Is it right to use an establishment's amenities without making a purchase?

Do you remember the "Occupy Wall Street" phenomena?  The Daily Show did a piece about the protestors' use or misuse of local businesses' restrooms.  "...several local restaurants and delis are fed up with the protesters, who come in to use the bathroom without buying anything.  One demonstrator tells Bee that not buying anything is his "right as a consumer."  Hmm.

Someone explained it to me like this: "I go to Starbuck's all of the time and don't always use the restroom; so in a way, they owe me use without purchase."  Hmm.

How do you feel about using an establishment's amenities without making a purchase? 

Here's an etiquette approach:  If you absolutely need to use the restroom, approach the host/cashier and ask.  If you ask politely, most people will gladly allow you to use their facilities.  Aside from the mall, there are two types of businesses that lend themselves as a pit-stop; gas stations and mini-marts.  If the mini-mart is not attached to a gas station, buying a bottle of water or mints is a nice gesture.  If you decide not to make a purchase, at least say, "Thank you," on your way out.

Rosalinda Oropeza Randall is an etiquette consultant who owns Your Relationship Edge in which she teaches classes and presents workshops to a variety of audiences. She can be reached at rosalinda@yourrelationshipedge.com and her website is www.yourrelationshipedge.com. She can also be reached on Facebook. 

Maria Pia April 4, 2012 at 07:01 pm
At owners discretion, period.
Bite Koch April 5, 2012 at 04:56 pm
If there were more public restrooms this wouldn't be an issue.
Jessica Evans April 5, 2012 at 05:31 pm
I agree with both of the above comments. However, I have to say the exception would be a customer with a child. I have a 4-year old and when she has to go, she has to GO! 99 times out of 100, a store will let us use their restroom, when I have my daughter standing next to me doing a dance on one foot. When they say no, it's enough to make me panic!
Rosalinda Oropeza Randall April 5, 2012 at 06:36 pm
I also agree. Unless there is a posted sign, "For Customers Only", most businesses will allow use of the facilities. Who can say "no" to a child!
Maria, Bite, and Jessica, thank you for posting.
Heidi Beck April 7, 2012 at 10:29 pm
When my older son was a toddler, a store I used to frequent changed its bathroom policy. It had been open to customers in the past, but one day when I was in the store and my toddler had to go, we headed to the bathroom to find it was locked with an "employees only" sign. A store clerk was nearby, so I asked if she could let me take my son to the toilet. She pointed to the sign and said NO. I then said to her, "Look, I can hold it and go elsewhere, but this guy is 2 and he will probably wet his pants and drip on your floor by the time we walk through your store to the front door and get out of here." That changed her mind and she unlocked the door.
I know stores don't want to have random people messing up their bathrooms, but come on! A little common sense is in order -- but, as my mom likes to say, common sense is unfortunately not so common.
Rosalinda Oropeza Randall April 7, 2012 at 10:31 pm
What a lovely story...Most people if approached properly will make allowances, especially for children. Thank you for sharing Heidi.
Jimmy A. Rodriguez Lopez April 24, 2012 at 07:00 am
Here's a story for ya: I used to be addicted to crack cocaine and lived in San Francisco. I knew where all the public restrooms were as well as the establishments that allowed use of their restrooms to customers. Of the latter, there aren't many in the Market/Tenderloin area where I would buy drugs. The reasoning behind this was that people like myself would use them for the sole purpose of getting high, and time flies when you're in a bathroom getting high. Before you know it you've been in there for half an hour and the owners are pounding on the door threatening to call the cops (at which time you panic and begin flushing).
As for why there aren't more street toilets/restrooms: the reasoning behind it is that these places are used almost exclusively by either prostitutes or injection drug users. They're like a meeting ground for the dregs of society (of which I was once a part of) so it isn't uncommon for police to spend a lot of their shift simply monitoring the activities there. Drug deals, sex, crack smoking, shooting up, you name it goes down there because it offers a free source of privacy on an otherwise wide open street. And despite being 'self-cleaning' you would be hard pressed to find one that wasn't littered with used condoms or needles or fecal matter on the floor. I've spent a lot of time waiting in line for these places with other bums who'd recently scored. I've never seen them used for their intended purpose.

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Drew Himmelstein (Editor) June 19, 2013 at 11:53 am
Hey Heidi-- I'm still here, I'm just working on a different group of sites in Santa Cruz and SantaRead More Clara counties. We've been through a transition in our shift to the new Patch site, but we think we have a lot of new opportunities for great local news and participation. Send me an email at drew@patch.com if I can answer any questions. -Drew
Karin Cunningham June 17, 2013 at 11:08 am
Yep! Yep! You can get one at the San Bruno Chamber of Commerce!
Heidi Beck June 13, 2013 at 07:29 pm
I drove by on the way home from work -- if they're really opening tomorrow, they are going to haveRead More to work all night!
Mamarocko June 18, 2013 at 12:52 pm
I heard that Safeway was going to open at the end of the month.
Heidi Beck June 18, 2013 at 02:36 pm
They took down the sign that said they were opening on June 14 and I haven't seen a new one with theRead More new date go up. The website still says "Store Grand Opening is on target for June 14, 2013," so that clearly needs updating too.
Karin Cunningham May 30, 2013 at 05:34 pm
Yay! Back to San Mateo Ave.? That's awesome! Let's support! I might even walk down with my lawnRead More chairs and just hang out in the Citibank parking lot!