No one likes a phone solicitor. But what if it's your neighbor, potential client, or a business owner in your community? If you knew, would you handle the call differently?
Recently, our former Chamber of Commerce Director mailed a letter to inform business owners of recent changes, improvements, and opportunities within the Chamber.
As an ambassador for the Chamber, I, along with other ambassadors, were asked to make follow-up calls. Included in the call was a no-obligation invitation to attend two upcoming events as a way to learn more about the Chamber and meet and greet like-minded individuals. Stick with me. One call in particular prompted me to write this post.
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Understanding his grievance and apprehension, I would have calmly explained that we were reaching out because of the new direction and re-energized attitude of the new Chamber Director ().
Etiquette approach: Be cautious with whom you choose to vent or be uncivil to; you may not only lose a client, but more damaging, your reputation as a professional will be tarnished.
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How do you handle solicitors? Do you have the right to speak to them in a discourteous manner?
Rosalinda Oropeza Randall is an etiquette consultant who owns Your Relationship Edge in which she teaches classes and presents workshops to a variety of audiences. She can be reached at rosalinda@yourrelationshipedge.com and her website is www.yourrelationshipedge.com. She can also be reached on Facebook.