Business Corner: I Hate Dialing "1-800"...

When doing business, I think on-line access of my account information is great! It is when I have a question, a problem, or would like quotes on additional products, that I would like to actually speak with someone. I find it a little annoying that I must call "1-800" and go through various automated prompts before reaching a live person.

I propose to you, the Top 5 Reasons to choose a local Agent VS Dialing "1-800":

5. Separate you from the Pack: An Agent will recognize that you are a unique individual and will take the time to comprise a policy or product that is specific to your needs.

4. Point of Contact: An Agent will likely have a local office phone number and address. This means, you will have a live person each time you call and you can go visit them in person to address all account concerns.

3. Community Involvement: Your Agent will be seen around town. If their office is in your community, chances are you will have face to face interaction with them at community events. They might even be the sponsor of your child's softball team!

2. Credentials: It is likely that your Agent will have their experience posted on their website and in their office. This is verification to you that this person is committed to the business and has the knowledge to serve and educate you as best they can.

1. Relationship: My favorite reason! Your local Agent, based on all of the reasons above, will build a relationship with you. They will remember when you let them know 'junior is off to college'. They are off of auto-pilot and are paying attention to your life... because they care.

If you want someone you can trust, someone who is highly recommended, and someone who cares... you need to find yourself a small business Agent.

Valerie Mazzola is an account manager for the . "Business Corner" is a partnership between San Bruno Patch and the San Bruno Chamber of Commerce that features blogs on Wednesdays guest-written by chamber members.